Lyric Stage Boston seeks a part-time Box Office Supervisor & House Manager to join our Front of House Team.
The person hired for this position will work directly with the Box Office and Front of House Manager, Audience Experience Manager, and our front of house team to provide exceptional customer service to our artists and audiences.
The position is a vital part of our guest experience team and will work a variety of different roles & shifts depending on need and availability. Roles include: Box Office Supervisor, House Manager, and Concessions Attendant.
The ideal candidate works gracefully under pressure, is a creative problem solver, takes initiative, pays great attention to detail and accuracy, and maintains a positive and helpful attitude.
Box Office and/or Front of House experience is preferred. Computer proficiency is required. Must be comfortable speaking on the phone and in front of audiences.
Approximately 10-20 hours/week during the production season. Additional hours are available while shows are in performance.
Evenings and weekends are required while productions are running. Box Office daytime shifts (12-5pm) are also needed and available during weekdays. Must be available for a minimum of (2) fixed shifts per week.
Box Office Supervisor
- * Supervise Front of House (FoH) operations during performances
- * Manage daily operations; answer phone, email, and walk-up inquires
- * Process daily ticket revenue via phone, walk-up, and web sales
- * Print tickets and facilitate the Will Call period before performances
- * Resolve patron requests and/or complaints, keeping accurate records
- * Support and oversee the training of new staff and student employees
- * Support other departments of the Lyric Stage as needed
- * Attend final dress rehearsals, special events and relevant meetings
House Manager
- * Supervise Front of House (FoH) operations during performances
- * Prepare the theater for audience arrival; close and lock the theater
- * Maintain a clean & organized theater, lobby, dressing rooms, and rehearsal room
- * Work with Stage Manager to ensure performances run smoothly
- * Schedule, train and supervise volunteer ushers
- * Deliver a pre-written curtain speech before performances (as needed)
- * Monitor the theater for disruptions during performances
- * Complete detailed & accurate reports for company-wide distribution
- * Support and oversee the training of new staff and student employees
- * Attend final dress rehearsals, special events and relevant meetings
Concessions Attendant
- * Prepare the inner and outer lobby concessions desk for performances
- * Serve food & beverages, and sell merchandise at the concessions desk
- * Re-stock and monitor our current stock for re-ordering as needed
- * Ensure concessions areas are clean before and after performances
- * Complete detailed & accurate reports for financial reconciliation
- * Support and oversee the training of new staff and student employees
- * Attend final dress rehearsals, special events and relevant meetings
Lyric Stage Boston is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We seek to build a workforce that reflects the vibrancy and diversity of the community we serve. People of color, LBGTQ+, and women are encouraged to apply.
How To Apply
Please email your resume and a cover letter to Elizabeth Carsley, Audience Engagement Senior Manager, with “Box Office Supervisor & House Manager: Application” in the subject line. No phone calls please.