Employment & Internships  

Box Office/ Front of House Associate

Description:

Lyric Stage Company of Boston seeks a part-time Box Office/ Front of House Associate who works well under pressure and is a creative problem solver. The person hired for this public facing position will work with the Patron Experience Manager and other Box Office and Front of House staff at the theater to provide customer service to theatre goers. The position is a vital part of our guest experience team and will work shifts in either the Box Office, various Front of House positions, or Concessions on any given day. Promoting excellence in guest services, and developing and maintaining a friendly and positive Box Office and Front of House environment for both the customers and the employees is a must. Evenings and weekends required. Box Office daytime shifts (12-5pm) also needed. 

Salary:
17.00/hr

Box Office 

• Management of evening and weekend operations of the box office
• Assisting the Guest Experience Manager with a variety of functions including: 
  • Processing and accounting daily ticket revenue via phone, walk-up and web sales
  • Resolving patron complaints or requests and assisting in the maintenance of patron records
  • Assisting with the training and coaching of  Box Office employees
  • Participating in Opening Nights, Special Events and Fundraisers, and relevant meetings
  • Generating reports for various departments
  • Troubleshooting printer and computer problems during daily operations 

House Manager

• Responsible for running the Front of House operations during performances 
• Works with the stage manager to ensure show runs on time
• Actively manages a positive experience for guests
• Monitors the performance space during the show in order to assess any potential issues and ensure a comfortable environment for all guests and as relevant, for artists
• Instruct and supervise volunteer ushers, head usher, and concessions staff
• Writes and sends House Reports after shows
• Participates in Opening Nights, Special Events and Fundraisers, and relevant meetings

Head Usher

• Tasked with scanning patron tickets as they enter the House
• Knowledge of seating locations and ability to point patrons in the right direction
• Assist patrons with Assisted Listening Devices
• Reports to the House Manager

Concessions

• Responsible for serving food, beverages, and merchandise during pre-performance and intermission 
• Replenish concession and merchandise supplies from storage
• Ensure the concessions bar is clean and tidy at the beginning and end of each shift 
• Reports to the House Manager

Qualifications:

The right person works gracefully under pressure, is a creative problem solver, takes initiative, and pays great attention to detail and accuracy. Front of House experience and Box office experience is preferred, but we will train the right person who has similar management/customer service background. This experience does not need to be in live theater. Stellar communications, computer and people management skills are essential. Approximately 10-20 hours/week during the production season. Additional hours are available while shows are in performance. Must work weekends.

The Lyric Stage Company of Boston is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The Lyric Stage Company undertakes strategies in its recruitment and employment efforts to assure that all persons have full opportunities for employment in all positions. We seek to build a workforce that reflects the vibrancy and diversity of the community we serve. People of color, LBGTQ+, and women are encouraged to apply.

How To Apply:
Please email your resume and cover letter to marita_gattone@lyricstage.com with “Box Office/Front of House Associate: Job Application” in the subject line. No phone calls please.

Apply by:

April 10, 2025 but applications will be accepted on a rolling basis.